General Business Terms and Conditions

Basic Provisions

These General Business Terms and Conditions (hereinafter referred to only as the GT&C) are issued under Section 1751 and the following of act no. 89/2012 Coll., Civil Code, by IQRF Standards Association z.s., Průmyslová 1275, Valdické Předměstí, 506 01 Jičín, the Czech Republic, registered by the Regional Court in Hradec Králové Section L, Insert 14242.

Company ID: 17734193



(hereinafter referred to only as the Seller)

These GT&C regulate the mutual rights and obligations of the Seller and the Buyer, that can be a natural person entering into contract outside their business activities (hereinafter referred to only as the Consumer), or as part of their business activities either as a natural person or a legal entity (hereinafter referred to only as a Corporate Client) via internet shops (hereinafter referred to only as E-shop) operated by the Seller and via an order sent by e-mail either to or to specific person at the Sales Department.

The provisions of these GT&C are inseparable part of the Purchase Agreement. Any covenants of the Purchase Agreement that deviate from these GT&C take precedence over the provisions contained in these GT&C.

Information about Goods and Prices

Information about goods, including the prices specified for all goods and the main properties are listed for all items of goods in the E-shop catalogue. If you cannot find the information about the requested component in the listed sources, you can send a written inquiry. In no case this information replaces the original documentation of the manufacturer, which always takes precedence over the information listed in the E-shop catalogue. The Seller is not liable for any deviations from technical parameters of the manufacturer’s components compared to the original documentations.

The prices are in EUR. Prices shown are final prices (excluding VAT).

The prices of goods remain valid for the period they are on display in the E-shop. This provision does not exclude the possibility of stipulating Purchase Agreement under individually stipulated conditions.
The E-shop and the price lists show prices without any delivery related costs or any other costs arising in connection with the goods. Information about any delivery related costs is calculated separately.

The Seller reserves the right to offer discount on the prices listed in the price list of goods and services.
If you order quantity larger than specified in the price list of goods and services or in case of a blanket order, you can send a written inquiry to stipulate a more favorable purchase price. Discounts cannot be demanded or combined unless the Seller and the Buyer agree otherwise.

Pictures and images of goods in the E-shop catalogue are for illustrative purposes only.

Order and Entering into Purchase Agreement, Order Confirmation

Orders of goods can be placed as follows:

  • via the E-shop,
  • via e-mail.

Purchase Agreement is concluded at the moment an order is sent by the Buyer.

Orders must contain:

  • the company name, name and surname, address, telephone no., e-mail address,
  • number of order, date of issue,
  • Company Reg. No., Tax ID No.,
  • name of the goods according to the catalogue or the price list of the Seller,
  • number of pieces.

When an order is successfully placed at the E-shop, an automated confirmation is sent to the e-mail address of the Buyer. The order is confirmed by sending an e-mail no later than the following working day. In case delivery dates are not specified for some of the items ordered, the Seller confirms at first the items of which the delivery date is known, and the rest is confirmed as soon as possible.

The order number is always specified on the invoice.

Payment Terms

Price of goods and any delivery related costs arising from the Purchase Agreement can be paid by the Buyer as follows:

  • by bank transfer (payment in advance) - in case of pro-forma payment (the invoiced amount must be credited to the Seller’s account in full, only then the goods are sent to the Buyer),
  • by payment card (planned).

The Seller reserves the right to charge late payment fee under the existing law.

Mode of Delivery of Goods

Goods are dispatched from the Seller usually no later than three days from the day the order is received. 

We deliver digital goods via online tools.

The Buyer can complain about any variances or differences in accordance with the Complaint Procedure.

Return of Goods

Pursuant to act no. 89/2012 Coll., Civil Code, the Consumer has the right to return goods within 14 days from delivery.

If the Customer purchases electronic content and does not use the license - does not download the content - he has the option to withdraw from the purchase contract. The money is refunded within 14 days.

The scope, conditions, and raising complaints are governed by the Complaint Procedure.

The EU member state whose legislation forms the grounds for the relationship between the Seller and the Buyer is the Czech Republic. In case there are any disputes arising from the Agreement, the governing law is the law of the Czech Republic and the court having jurisdiction is the court specified pursuant to the Civil Procedure Code. For the duration of the Agreement, the language of communication between the Seller and the Buyer is English and the Buyer will be provided with the terms and conditions of the agreement and other data in these languages. In case of any complaints, inquiries or questions the Buyer can also contact the Czech Trade Inspection Authority.

Technical Support

In case of any technical-related questions, the Buyer can contact Technical Support at the following e-mail address

At request, the Seller can provide original, complete and up-to-date technical parameters for all products of the companies the Seller is in the position of a dealer or is their exclusive distributor, and the Seller is also able to provide other specific data or can arrange training for the Buyer related to operation of the purchased goods.

Personal Data

Personal Data Protection

For more information see Principles of Processing of Personal Data according to GDPR.

Personalizing the E-shop Offer

The Seller uses no personalization based on the Buyer’s behavior when visiting the Seller’s web pages and the E-shop. The prices correspond with the price list only. 

These GT&C including their parts come into force and take effect as of 1 November 2023 and replace the previous GT&C including their parts.